We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lashliftsydney@hotmail.com.
We only accept returns if the item is faulty, damaged, or the incorrect item was shipped. We do not accept returns for change of mind.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lashliftsydney@hotmail.com.
By enrolling in any Lash Lift Sydney training courses, you are agreeing to all policies and terms related to training. Please read our full Training Policy here before purchasing training with Lash Lift Sydney. By purchasing, you are agreeing that you have fully read and understand our Training Policy.
Any payment made toward online training is non-refundable as it provides access to the digital course. If on a payment plan, any late payment(s) will incur a 10% late fee (minimum late fee is $10). Course must be paid in full prior to receiving any certification for completion of the course.
There is no cool down period for the purchase of digital goods which you have instant access to.
We do not provide ANY refunds for the purchase of any digital goods, including our online training courses. This includes refunds for change of mind or accidental purchase.
We have worked extremely hard for each course we have created and provided for our students. All Online Training is instant access once the Online Course has been purchased which is why we have policies in place. These policies are not hidden.
Booking fees/Deposits for any training, online or in-person, are non-refundable.
Please note that ALL deposits are non-refundable. We may be able to work with you to credit your deposit or a partial amount to a new purchase. Please contact us as soon as you are aware that you do not intend to complete your purchase at lashliftsydney@hotmail.com. Please note, we do not guarantee that we will be able to transfer your deposit to a new purchase. Each request will be handled on an individual basis, and there are multiple variables that will need to be considered.
If you choose to wait to complete your purchase after making your initial deposit and the price of the item(s) goes up, you will be charged for the current price of the item when you complete your order.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or offer refunds on sale items, digital items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. You may be charged a 10% restocking fee, if so your refund will be the sales amount less shipping and the restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lashliftsydney@hotmail.com.
If an order is cancelled before it is packaged, there is no cost for the cancellation of the order. We often pack and prepare for shipping quickly, so there is no guaranteed time frame for free cancellation.
Cancellation of an order that has been packed and ready to ship will incur a 10% restocking fee.
Orders that have been shipped cannot be cancelled.
You can review the most current version of the Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. The refund policy that your purchase will be subject to is the policy in place at the time that you request a refund.
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